Standard Support Model

If you have a question about how to use Oxford Risk or one of our products, you should usually try to raise this with your internal IT or support teams in the first instance. Oxford Risk often provides training to help companies design a bespoke process around our standard products, and so the right answer to your question may be specific to your company's process.

If your colleagues are not sure how to help, please follow the below support model:

1. Search our help centre for articles that might answer your question.
2. If you can't find an answer to your question, or if you have noticed something that you think is an error or bug on the system, you can submit this issue to us using the issue form.

After you have submitted an issue, a member of the Oxford Risk team will be in touch to gather more information, or resolve your issue. Unless we have a specific agreement in place with your company, we aim to respond to most issues in 2–3 business days.