This article is intended for new users to help them logging into the tool, customize it and start using it.
Contents:
Logging in
1. Go to your company’s unique subdomain [yourcompany].oxfordrisk.io
2. Enter your user name and password.
3. Press ‘login’ button.
Your password
Change my password
If you want to change your password and you are currently logged in, you can follow the steps below. If you have forgotten your password and can't log in, then you need to reset your password.
1. From your dashboard/landing page, open the ‘your account’ drop-down menu .
2. Click ‘settings’.
3. Enter a new strong password.
I've forgotten my password
If you've forgotten your password, or if you're having trouble logging in, you can reset your password via an email invitation.
1. Go to your company’s login page, which will be your unique subdomain followed by oxfordrisk.io(i.e. [company].oxfordrisk.io).
2. Press the ‘forgot your password’ button.
3. Enter the email address you use to log in. Make sure you use the correct email address that is registered with our system, because you will not see an error message if the email is incorrect.
4. Press ‘reset your password’.
5. Find the reset password email in your inbox. If after waiting a few minutes you don't receive the email, please check your spam or junk folder.
6. Follow the link to the reset password page.
7. Enter a strong password, following the rules outlined on the page.
8. Log in using your new password.
The link in the password reset email takes me to an error page
You computer (or your company's network) might be running a security system that is preventing our system from recognising the link sent in your email. This problem can sometimes be recognised by the appearance of a loading screen right after you click a link, which says something about checking the link is secure. Although our system will pass this check, the check itself might have broken the password reset email.
To overcome this issue, try resetting your password on a mobile device or your home WiFi network, rather than from your work computer. You may also need to raise the issue with your IT department.
I can't save my new password
Please check to make sure you have followed all of the password strength requirements explained on the reset page, and that your new password is typed in correctly in both of the two fields.
Outdated internet browsers (such as Internet Explorer, or old versions of Microsoft Edge) can also cause problems with our password reset system. Please make sure you are using the latest version of your internet browser, and please stop using Internet Explorer as soon as possible.
I've changed my password, but I still can't log in
If you have requested a password reset multiple times (for example, because the first invitation didn't arrive immediately, or it went to spam), it is very important that you click the link in the most recent email. If you're not sure which email you responded to, ask your company admin to check that your status is set to Active.
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